You’ll be able to solely open a case on Etsy for undelivered orders, faulty objects, or objects that do not match the merchandise’s description and images.
Earlier than opening a case on Etsy, you must attain out to the vendor to attempt to resolve your subject.
Should you’re unable to resolve your subject, you may escalate your case to have Etsy moderators mediate the issue.
Go to Enterprise Insider’s Tech Reference library for extra tales.

If in case you have a difficulty with an order positioned on Etsy and also you’re seeking to return the merchandise or get a refund, reaching out to the vendor instantly is one of the best first step. For situations the place you have reached out and do not hear again, or should you’re unable to resolve the difficulty with them instantly, you may file a case on Etsy.

Opening a case alerts to the vendor that one thing is incorrect and must be resolved. As soon as you have opened a case, the vendor has three days to resolve your subject. If three days cross and it is nonetheless not mounted, you may escalate the case to have an official Etsy moderator step in. And as soon as Etsy decides, it is closing, and each you and the vendor should comply.

These choices can embody the vendor supplying you with a refund or delivery a brand new merchandise. In fact, nevertheless, if Etsy finds that the vendor did not break any guidelines, you are out of luck.

Circumstances can solely be opened for 3 forms of points: The merchandise was by no means delivered, it is broken, or it did not match the product description and images. For different points, simply contact the vendor instantly.

Circumstances may be opened as much as 100 days after your order’s estimated supply date has handed. Here is the way it’s finished.

How you can open a case on EtsyTo open a case on Etsy, you need to have an Etsy account. Should you bought the merchandise as a visitor, make an Etsy account, then declare the order.

1. Go to and signal into your Etsy account.

2. Click on your account icon, labeled “You,” on the top-right.

3. From the drop-down menu, select “Purchases and critiques.”

You will discover this selection within the profile dropdown simply beneath “Messages.”

Abigail Abesamis Demarest/Enterprise Insider

4. Discover the related order related together with your subject. Click on “Assist with order.”

The “Assist with order” choice is to the left of your merchandise description.

Abigail Abesamis Demarest/Enterprise Insider

5. Choose “Open a case.”

You will discover the hyperlink on the backside of the web page.

Abigail Abesamis Demarest/Enterprise Insider

6. Select “Sure, I wish to open a case.”

7. Choose your motive for opening a case, then click on “Subsequent.”

8. Present particulars to help your case, then hit “Submit.” It will be despatched to the vendor.

How you can escalate a case on EtsyThree full days must cross after opening a case earlier than you may escalate it.

1. Go to and signal into your Etsy account.

2. Once more, click on your account icon on the top-right and choose “Purchases and critiques.”

3. Discover the related order related together with your subject. Click on “View case.”

4. Choose the case you wish to escalate, then click on “Escalate.”

It will be forwarded to an Etsy moderator for assessment. There isn’t any assure of how lengthy it will take for Etsy to reply, however they are saying that they attempt to shut all circumstances inside a number of weeks.

Associated protection from Tech Reference:What’s Etsy? All the things it is advisable to know earlier than shopping for or promoting on the handmade and classic e-commerce platform for unbiased creatorsHow to trace your Etsy orders on a pc or cellular deviceHow to depart a assessment on Etsy to present a vendor suggestions in your buy and assist different usersHow to promote on Etsy, the net market for handmade and classic itemsHow to cancel an order on Etsy, the net market for handmade and classic objects

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